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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Ordering & Payment
How can I place an order?
You can easily add items to your cart and checkout directly on our website. If you prefer, you can also contact us at 9717302503, and we'll gladly assist you with your order.
Do I need an account to order?
Not at all! You're welcome to checkout as a guest. However, creating an account allows you to easily track your orders and view your purchase history.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, and popular digital wallets.
Is my payment information safe?
Absolutely! We use industry-standard encryption to keep your personal and payment details secure.
Can I order through WhatsApp?
Yes, you can! Feel free to connect with us on WhatsApp at 9717302503 for any inquiries or to place an order.
Can I use a discount code?
Yes, you can! Enter your code at checkout, and the discount will be applied to your order total.
Do you take bulk orders?
Absolutely! Contact us at contact@alamkari.com for collaborations and bulk inquiries.
Returns & Exchanges
What's your return policy?
You can return your purchase if it's incorrect, damaged, or has a manufacturing defect.
What if my order arrives damaged?
We want you to love your purchase. If it arrives damaged, please contact us within 48 hours with an unboxing video, and we'll make things right.
How do I return or exchange an item?
Contact us within 48 hours of receiving your order via WhatsApp (9717302503) or email (contact@alamkari.com). Include your order details, reason for return/exchange, unboxing video, and photos.
Do I need an unboxing video for returns?
Yes, an unedited unboxing video is required for all returns and exchanges, especially for damage claims.
How long do returns or exchanges take?
Once we receive your returned item, it typically takes 7-10 business days to process. We'll notify you when it's complete.
Will I get a full refund?
If your return is approved, you'll receive a full refund in the form of store credit. Original shipping fees are non-refundable.
What if I received the wrong item?
We strive for accuracy, but if there's a mistake, contact us, and we'll fix it promptly.
Can I return an item if I change my mind?
We only accept returns for incorrect, damaged, or defective items.
Can I get a cash refund instead of store credit?
Unfortunately, we currently only offer refunds in the form of store credit.
Shipping & Delivery
How long will it take to receive my order?
Usually, it takes 5-14 business days. However, there can be occasional delays beyond our control.
How can I track my order?
You'll receive tracking information via email and SMS once your order ships. You can also track it on our logistics partner's website.
Do you offer free shipping?
Yes, we offer free shipping on all orders over ₹999. For orders below ₹1,000, a nominal convenience fee of ₹100 will be added at checkout.
Do you offer Cash on Delivery (COD)?
Yes, COD is available for orders up to ₹5,000. It may not be available in all areas.
What if my order is delayed?
Delivery times can vary. While we can't control delays, we'll help you track your order and stay informed.
Where do you ship?
We currently ship throughout most of India.
Do you ship internationally?
We currently only ship within India, but we hope to expand soon!
Can I change my shipping address after ordering?
Contact us as soon as possible, and we'll try our best to update it if your order hasn't shipped yet.
What if my package is lost or stolen?
Please contact us immediately if this happens, and we'll work with the shipping partner to resolve the issue.
How can I check my order status?
Once your order ships, you'll receive a tracking number. You can use this to track your package and see its estimated delivery date.
Customer Service
How can I contact you?
You can reach us by email at contact@alamkari.com or WhatsApp at 9717302503. We're always happy to help!
When is customer support available?
Our customer support team is available from 10:00 AM to 5:00 PM IST on business days.
Do you offer free shipping?
Yes, we offer free shipping on all orders over ₹999. For orders below ₹1,000, a nominal convenience fee of ₹100 will be added at checkout.
Do you offer Cash on Delivery (COD)?
Yes, COD is available for orders up to ₹5,000. It may not be available in all areas.
What if my order is delayed?
Delivery times can vary. While we can't control delays, we'll help you track your order and stay informed.
Where do you ship?
We currently ship throughout most of India.
Do you ship internationally?
We currently only ship within India, but we hope to expand soon!
Can I change my shipping address after ordering?
Contact us as soon as possible, and we'll try our best to update it if your order hasn't shipped yet.
What if my package is lost or stolen?
Please contact us immediately if this happens, and we'll work with the shipping partner to resolve the issue.
How can I check my order status?
Once your order ships, you'll receive a tracking number. You can use this to track your package and see its estimated delivery date.
Other
Can I cancel my order?
Yes, you can cancel within 4 hours of placing your order. Contact us via WhatsApp or email with your order details.
Do you have a physical store?
Our customer support team is available from 10:00 AM to 5:00 PM IST on business days.
Do you offer free shipping?
We're currently online-only, but we hope to open a physical store in the future.
Can I sell my products through Alamkari?
We'd love to partner with artisans and brands! Email us at contact@alamkari.com with your details and product portfolio.
Is your packaging eco-friendly?
Yes, we're proud to use sustainable, biodegradable, and plastic-free packaging.
What materials are your products made from?
We prioritize natural and sustainable materials like wood, ceramic, textiles, and metal, often sourced locally. You'll find specific material details on each product page.
How do you ensure product quality?
Our team carefully evaluates each brand for quality, craftsmanship, and design to meet our high standards.
Do you restock sold-out items?
Yes, we restock most items. Handcrafted production can take 3-4 weeks. Limited edition pieces may not be restocked. Contact us for updates on specific items.
Do you offer gift wrapping?
While we don't offer gift wrapping, we pack each order with care.
How can I learn more about a product?
WhatsApp us at 9717302503 or email contact@alamkari.com with any questions. We're happy to help!
