Lemon Grove Ceramic Mug

Shipping

• We strive to ship your items within 5-7 working days.
• Enjoy free shipping on all orders above INR 999.
• For orders below 1000, there's a nominal convenience fee of Rs. 100 added at checkout, which is non-refundable.
• COD is available for orders up to a maximum cart value of ₹5000.
• Please note that unforeseen circumstances or public holidays may occasionally cause delays.
• To ensure smooth and timely deliveries, kindly provide your complete and accurate shipping address, including the correct pin code and a contact number.

Return and Refund Policy

• You can request a return or replacement within 48 hours of receiving your product.
• The return process will follow the guidelines outlined in our Returns Policy.
• Please contact our Customer Care team within 48 hours of receiving your order to initiate the return process.

Contact Us

Message: WhatsApp us at 9717302503 from 10:00 AM to 5:00 PM IST on business days for immediate assistance.

Email: Send an email to contact@alamkari.com with the subject line "Return/Exchange Request."

In your message, please include:

1. The reason for the return or exchange.
2. Your order number and the date you received your order.
3. Attach an unboxing video and photos as evidence of the issue.

Important Notes

We do not offer returns or exchanges for products delivered in the right condition as per the order placed. However, if the product is wrongfully delivered or has a genuine quality/manufacturing defect, we are committed to finding an appropriate resolution. Our replacement policy requires an unboxing video/photo within 48 hours of receiving the package for any potential damage.

To return your product, please repack it in its original packaging. The product must be unused, and all tags, barcodes, and invoice slips should be included.

For more details, please refer to this link: https://alamkari.com/pages/return-and-refund

For any questions or further assistance, please email us at contact@alamkari.com or contact us at 9717302503. We're here to ensure your shopping experience is seamless from start to finish.

Congratulations on acquiring a unique, handcrafted piece! Each item is lovingly made by skilled artisans, reflecting their passion and expertise. To ensure its lasting beauty and integrity, we recommend following these simple care instructions:

Cleaning:

Gentle Touch: Our products are delicate and deserve a gentle touch. Always wipe them softly with a slightly damp cloth.

Avoid Harsh Materials: Abrasive materials such as scouring pads or steel wool can scratch and damage the surface. Instead, opt for a soft cloth made of microfiber or similar material.

Stain Removal: If you notice a stain, attend to it promptly to prevent discoloration. Gently blot the area with a damp cloth, using a mild soap solution if necessary.

Avoid harsh chemicals: Avoid harsh chemicals or bleach, as these can damage the finish and color.

Additional Tips:

Storage: When not in use, store your handcrafted item in a cool, dry place away from direct sunlight, which can cause fading or warping.

Handling: Avoid excessive force or pressure when handling the item to prevent breakage or damage.

Regular Care: By following these care instructions and providing regular maintenance, your handcrafted piece will continue to bring you joy for many years to come.

We appreciate your understanding and commitment to preserving the artistry and craftsmanship that went into creating your special piece. If you have any questions or concerns regarding care, please don't hesitate to contact our customer service team. We're always happy to help!

If you require the GST invoice to be billed to your company, please provide the complete billing details within 72 hours of placing the order.

Kindly note that in accordance with E-Invoicing guidelines, changes to the billing information or the billing system cannot be accommodated after this timeframe.

Please ensure the billing name, GSTIN, address, and any purchase order/reference number are included when you send your details.